Q. What is Malarkey Emerald Rewards?
A. The Malarkey Emerald Rewards rewards program is a customer loyalty program that offers registered participants the opportunity to earn points for qualifying activities. Participants may redeem points for a wide variety of consumer goods and services, such as merchandise, entertainment or travel from our online catalog of rewards. From the latest in Apple products to concert tickets to airfare and hotel accommodations, Malarkey Emerald Rewards offers outstanding quality and robust selection options.
Q. How does the Malarkey Emerald Rewards rewards program work?
A. Qualified Participants will be awarded points as outlined in the Program Rules. Points may be redeemed for items in our online catalog.
Q. What are Malarkey Emerald Rewards operating dates?
A. Malarkey Emerald Rewards will begin accruing for activity as of June 1st, 2015. All points will be awarded at the end of the promotion. Malarkey Roofing Products reserves the right to terminate this program at any time. Award points may be redeemed 90 days after the termination of the program.
Q. Who is eligible for Malarkey Emerald Rewards?
A. Open to all contractors doing business with Malarkey Roofing Products.
Q. Why do you request my personal information when I enroll in Malarkey Emerald Rewards?
A. When enrolling, you will provide us with personal information that will only be used in relation to awarding you points in the program and fulfilling your redeemed points for merchandise. It is your responsibility to maintain the accuracy of your contact information through the "My Points" page of this website.
Q. How do I earn Malarkey Emerald Rewards?
A. Participants can earn rewards simply from participating in Malarkey Roofing promotional events. Be sure to look for this information noted in the "promotional details" section of your flyer.
All points will be posted to the Participant's account on a monthly basis.
Q. How do I redeem my Malarkey Emerald Rewards points?
A. After earning points, just log in to your personal account with the email address you used when enrolling and the password you selected. After you’ve logged in, click the “My Rewards” tab in the top menu to browse or search the online catalog or click “My Points” to update your profile, view available points, awarded points, points spent and item details on your redeemed points.
When you have located the item you wish to redeem points for, you may checkout right away or add more items to your online award shopping cart. Finally, update or confirm the shipping address and your rewards will soon be on their way!
Q. Do I have to calculate shipping and tax?
A. The shipping and tax for each item is included in the points and is based upon your personal delivery location information you provide. You will be able to add items to your Wish List and know exactly what it will take to achieve your goal!
Q. How long will it take for my rewards to arrive after redeeming points?
A. Order delivery time varies; most products are delivered within 7-10 business days. While some items may arrive in as little as 3-5 business days, this is not typical and will depend upon the vendor of the product and their shipping methods.
Important! Do NOT use P.O. Boxes for product delivery. Many carriers will not deliver to a P.O. Box and will likely result in product return and delay of your shipment.
Q. What if I need to return a defective product?
A. Contact Award Headquarters via the Contact Us form on this website for return instructions.
Q. How do I track the shipping status of my rewards after redeeming Points?
A. Log in to your personal account and click "My Points" to view details on your order status.
Q. Can I have my rewards shipped to an address that is not in my profile?
A. Yes, just update the shipping address when completing your order to have awards delivered to a new address. Do NOT choose a P.O. Box address for delivery.
Q. Who do I contact if there is a problem with my reward merchandise?
A. Contact Award Headquarters via the Contact Us form on this website for information.
Q. I never received my reward product – what should I do?
A. If the product is flagged “shipped” on your account “My Points” page, contact Award Headquarters via the Contact Us form on this website for shipping research.
Q. Where do I obtain warranty information?
A. Warranty registration forms are typically included in the product packaging.
Q. Can I cancel an order after it has been placed?
A. No, all redemptions are final. Please contact Award Headquarters via the Contact Us form on this website for information on returning a defective item.
Q. Will I be responsible for taxes on my rewards?
A. Rewards provided to you under this Program may constitute taxable income subject to federal, state and/or local income taxes. Each tax year, you will receive from Malarkey Roofing Products an IRS Form 1099, on which the total value of all rewards you received during the previous year will be reported if this amount exceeds $600.